Expert Remote Setup & Tech Support Session
$100.00
In stock
SKU:
NETHELP
Overview
- Purchase paid support
- Networking help
- Configuration help
- Troubleshooting help
- Remote viewing assistance
Want one-on-one help instead of working through setup or troubleshooting by yourself?
This paid support session connects you with a U.S.-based CCTV Camera World technician by phone, along with remote desktop assistance. We can help work through camera setup, recorder settings, remote viewing, router settings, and other troubleshooting with you.
- ✓ U.S.-based technicians: Work with someone trained on the cameras, recorders, software, and networking equipment we sell.
- ✓ Remote desktop assistance: The technician can connect to your computer and handle settings with you instead of making you navigate through everything on your own.
- ✓ Fast scheduling: We normally contact you by email within 24 business hours of your order to schedule the appointment.
- ✓ No networking expertise required: You do not need to understand router menus, firewall rules, IP addresses, or port forwarding before the session starts.
Paid support is optional. Free email support and setup guides are always available if you prefer to work through the instructions on your own and at your own pace.
What Can We Help With?
Camera & Recorder Setup
Add cameras, connect an NVR or DVR, work through system settings, or get a new setup working the way you need it to.
Remote Viewing
Get help viewing cameras from your phone or computer when the normal setup guide isn't working for you
Router & Networking Help
Work through IP addresses, router settings, firewall rules, port forwarding, and connections between cameras and recorders.
Troubleshooting & Configuration
Solve live viewing, playback, and configuration problems as well as get help setting up features on your CCTV Camera World equipment.
How the Support Session Works
Select & Purchase
Choose a 15, 30, 45, or 60-minute support session based on how much help you expect to need.
Schedule
Check your email. We normally contact you at your registered email address within 24 business hours to schedule the appointment. We ask for at least 24 hours of advance notice before the session is scheduled.
Connect & Fix
At the scheduled time, your technician will call you and work through the issue. The technician may require you to download remote access software which lets lets them connect to your PC to assist you directly.
Our technicians are trained and stationed right here in the USA and receive hands-on training with our products so there's no guessing games or long holds.
Who Is This Service For?
This service is for customers who purchased equipment from CCTV Camera World and prefer to have a technician guide them through setup or troubleshooting. You do not need a large or complicated system to purchase a session.
- Set Up a Camera: Find and set up an individual IP or PoE camera in your local network.
- Connect Cameras to an NVR: Add cameras that are connected through a PoE switch, injectors, or are in another part of your local network.
- Connect a Recorder to the Internet: Get your NVR or DVR properly connected for remote viewing.
- Fix Live Viewing: Work through problems viewing cameras locally, from a phone, or from another location.
- Configure Router or Firewall Settings: Let us help with fixing networking settings that prevent remote access.
- Guided Feature Setup: Get help setting up features on your CCTV Camera World cameras and recorder.
- Get One-on-One Guidance: Choose paid support simply because you would rather have a technician work through a process with you over the phone.
Sessions are just as useful for a homeowner setting up one camera as it is for a business configuring a large system.
Free Email Support Is Available
You do not have to purchase a support session to get help with products purchased from CCTV Camera World. We provide free email-based support with fast response times, along with step-by-step setup and troubleshooting guides.
Paid support is a convenient option for customers who want to save time, talk with a technician by phone, or have us work through computer and networking settings with them.
If you are comfortable following written instructions, start with our Contact Us and Support page.
Using Equipment Purchased Somewhere Else?
This support service is for equipment purchased from CCTV Camera World. If the camera, recorder, or other product came from another company, consider using our Third Party Product Support Session instead.
Support Session Terms
- Session length: Choose 15, 30, 45, or 60 minutes before adding the service to your cart.
- One issue per session: Purchased support time cannot be split between separate appointments or saved for later.
- Additional time: If the session runs beyond the time purchased, additional time will be billed at the same rate.
- Refund policy: Paid support sessions are non-refundable.
- Missed appointments: If you miss the scheduled appointment without contacting us before the start time, part of the purchased session may be counted as used. For example, 30 minutes may be charged for a missed 60-minute appointment.
- Immediate service: Same-day or immediate assistance may be available for an additional charge. Contact our support team for availability.
| Warranty | None for accessories |
|---|---|
| Return Policy | No returns accepted |
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