Sales (877) 522-8836   Support (716) 229-0080 10am - 5pm EST

Customer Service

The mission of CCTVCameraWorld.com is to provide consumers with the latest CCTV products at the best prices possible with excellent technical support. As CCTV equipment is advancing at such a rapid rate we try to exceed our customers' expectations by providing unparalleled sales, customers service and technical support. We strive to stay on the forefront of the most up to date products and news in regards to our industry. Our website www.CCTVCameraWorld.com contains a broad spectrum of surveillance products as well as industry information. Our goal and focus is to stay on top of the latest innovations in technology and securities and to remain a trusted industry leader for years to come.

We proudly offer 1st class technical support for our customers we serve with the complete understanding that it is you, the customer that matters to every successful business. If you haven't already learned the hard way, you will understand that it takes more than just a website and the ability to sell a product - anyone can sell a product! But, it takes commitment to offer dependable and consistent technical support & customer service after the sell. We stand behind our products 100% and we are in it for the long haul & to keep you happy.

Why Buy From CCTVCameraWorld.com?

  • 30 Day Money Back Guarantee
  • Lowest prices on all products
  • Latest Product Version Guarantee
  • Fast Accurate Same Day Shipping
  • Friendly customer service


Shipping & Delivery

Free Ground Shipping is offered to destinations in the Continental USA only, and processed by a Ground shipping method via UPS, FedEx, or USPS per our discretion. Orders placed with shipping destinations in Puerto Rico, Alaska, Hawaii, US Territories, APO/FPO, and international destinations using the Free Ground Shipping method will be voided. The customer must select a UPS shipping method and bear shipping charges for orders shipping to destinations outside of the 48 contiguous States in the Continental USA. All in stock items are usually shipped within 2-3 Business Days (*not including weekends and holidays), except for DVRs, NVRs, wireless cameras, wireless transmitters receivers, outdoor enclosures and special order items. Orders placed before 12 PM EST for Expedited orders (Next Business Day Air or 2nd Business Day Air) can usually be shipped the same day, except for as noted. DVRs, NVRs, wireless cameras, wireless transmitters receivers, and outdoor enclosures require up to a 72 hour build or processing time. Orders placed by internet or by phone receive the same priority handling.


Privacy & Security

We use SSL (Secure Sockets Layer) encryption technology to ensure a secure end-to-end link We will never share your personal information, including your email address, with anyone or any company for any reason (except as required by law.) This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL). Ordering from CCTVCameraWorld.com online is very Safe and Secure. From the moment you enter our Shopping Basket or click on Checkout, you are on a secure server. We use what is called SSL (secure socket layer) technology. We use the highest bit encryption with SSL at 128 bits. Your credit cards are encrypted when they are transmitted to us and are NEVER stored on file.


Returns & Replacements

CCTVCameraWorld.com provides a 30 day money back guarantee on all products purchased, except where noted in the product's description; special order items and all international orders are non-returnable and non-refundable. All orders that are charged and canceled before shipment are subject to a 3.5% credit card processing fee which will not be refunded, there are no exceptions. You as the customer confirm that you have done all compatibility checks to ensure that any 3rd party items or existing equipment that you have will be compatible with the items you are purchasing from CCTV Camera World. CCTV Camera World shall not be liable for any issues that arise as a result of incompatibility with existing equipment from a different vendor or manufacturer. If for any other reason you are not satisfied with your purchase, simply notify us by using using our online RMA form and we will issue a Return Material Authorization Number within 72 hours. All returns are subject to a minimum 25% restocking fee; shipping charges are non refundable. If items are returned in visibly used or damaged condition we reserve the right to refuse the return or impose up to a 50% restocking fee at our discretion. A non-negotiable minimum 30% Restocking Fee will be deducted from purchases of IP Cameras, Wireless Cameras, Submersible Cameras, DVR Cards, Hidden Cameras, and Counter Surveillance Equipment such as Jammers. Special Order Items such as custom built DVRs, or custom built wireless cameras cannot be returned.

Any returns made due to incompatibility with existing hardware not purchased from CCTV Camera World are not exempt from restocking fees. It is the responsibility of the purchaser that they possess adequate networking knowledge to deploy IP cameras on their network. Should the purchaser or user require networking assistance it is available for purchase at the rate of $100 per half hour. Third party firewalls found in a corporate environment such as Sonicwall and Sophos are beyond our control and may erroneously block network traffic from IP cameras. For help with scenarios with firewalls blocking the equipment purchased from us, it is the responsibility of the user/purchaser to contact the vendor they purchased the firewall from for further assistance.

Any shipping charges accrued from CCTVCameraWorld.com are non-refundable unless the return is due to our error. If you return a product that was purchased with one of our Free Shipping offers, the amount refunded will be minus the actual shipping cost that we waived during the promotional sale. The following terms must be met by you.

  • Cutting or removing any cables from purchased equipment such as DVR units or cameras voids all manufacture warranties.
  • Equipment that has been damaged by the customer as the result of using an incorrect power source, including but not limited to use of 3rd party equipment not purchased from CCTV Camera World, operating on incorrect voltage or current polarity, improper installation, customer misuse and negligence, Acts of God, will not be covered under warranty, and will not be eligible for refunds, exchanges or warranty claims.
  • Custom built systems may not be returned or canceled once built, items within the malfunctioning unit will be replaced or repaired.
  • All International orders are FINAL, no refunds. The customer is responsible for all duties and shipping charges accrued for warranty related repairs.
  • Return the merchandise to us within 30 days of original order ship date.
  • You MUST send us your RMA request using our online rma form. You as the customer are obligated to follow our RMA policies and procedures, and provide all information requested by our RMA department. Failure to provide the requested information in image and video form will result in denial of the RMA request or it will be ignored.
  • If you have technical difficulty with a DVR or don't know how to use a component we will be happy to provide tech support. You can request technical support using our technical support form. Not being able to understand the technical nature of a product does not mean that the product is defective. Such returns will still be subject to a restocking fee if returned to us in used condition.
  • RMA numbers are valid for 15 days and cannot be reissued.
  • The products must be returned in new, resalable condition.
  • Carefully repackage and double-box the merchandise and clearly mark the RMA on the outside package. We refuse packages without valid RMA numbers.
  • You must include all packaging materials.
  • Packaging materials must not be torn or damaged.
  • All manuals and warranty registration cards must be unmarked.
  • We recommend items be shipped with a tracking number using UPS or FedEx. We do not accept shipments sent via US Postal Mail.
  • Any programming MUST be reset back to factory default.
  • You must pay all return shipping expenses
  • Free shipping offer not available for order changes and/or modifications after shipment
  • Free shipping offer not available for returns or exchanges of equipment

All customers must comply to our technical staff and follow all procedures and answer questions requested from the customer. Failure to provide full and complete answers to information being requested will result in forfeiture of the warranty and 30 day return policy of the products. All items are covered by a 1-year limited warranty against manufacturing defects only. All items are tested before shipping to ensure against DOA. For claims including but not limited to items within the 30 day return policy from the shipping date, customers are obligated to comply and provide all information being requested by our support department, otherwise the customer will forfeit the return policy and void the limited warranty, and their right to file a credit card dispute as a result of presumed damage by the customer.

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original shipment date, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund.


Warranty

Unless where noted in the warranty section of the product's description, for 12 months after merchandise is received, all products will be repaired free of charge for manufacturing defects. Customer is responsible for shipping charges in sending the item to us; no exceptions. If reasonable repairs are not feasible or acceptable, we may elect to furnish a replacement or provide a substitute item with comparable specifications. Repair or replacement time frames are not guaranteed and are subject to change without notice. A product's limited warranty allows for only one product replacement event, or one product repair event. The limited warranty does not allow for repeating repairs or replacements. Batteries, Cabling, and Power Adaptors are not covered by any warranty. All products must be used with approved power sources. Items that are deemed to be misused and damaged by the use of an unapproved 3rd party device or power source, or operated with incorrect voltage or polarity will not be repaired under warranty and are ineligible for refunds or exchanges; this includes cameras that have been damaged by use of an unapproved 3rd party power source, incorrect voltage or polarity, or by lightning strike. Damage as a result of use of equipment with batteries/solar panels is not covered by the products' limited warranty. The limited manufacturer warranty covering manufacturing defects is void when products are used in a marine environment, or with any portable power source.

All customers must comply to our technical staff and follow all procedures and answer questions requested from the customer. Failure to provide full and complete answers to information being requested will result in forfeiture of the warranty and 30 day return policy of the products. All items are covered by a 1-year limited warranty against manufacturing defects only. All items are tested before shipping to ensure against DOA. For claims including but not limited to items within the 30 day return policy from the shipping date, customers are obligated to comply and provide all information being requested by our support department, otherwise the customer will forfeit the return policy and void the limited warranty, and their right to file a credit card dispute as a result of presumed damage by the customer.

Carefully read the list below of additional warranty violations not covered by the limited warranty:

  • Improper installation
  • Abuse
  • Negligence
  • Accidents
  • Vandalism
  • Improper use of power
  • Use of 3rd party power source
  • Use in an environment beyond the weather rating of the device
  • Unauthorized tampering
  • Unauthorized repairs or modifications
  • Acts of nature (tornadoes, lightning strikes, etc…)

Items found to be in violation of their limited warranty due to any of the above will be subject to further charges for repair or replacement. It the customer refuses repair/replacement the item will be discarded within 5 business days of email notification, or returned only at the customer’s expense.

Warranty does not cover damage deemed to be a result of Acts of God, this includes but is not limited to tornadoes, hurricanes, weather that overcomes an item's stated weather rating, earthquakes, and lightning.

You can request a return authorization number (RMA) using our online RMA form. It is the customer's responsibility to read and follow the policies and procedures stated on the RMA form and within these terms and conditions. You as the customer are obligated to follow our RMA policies and procedures, and provide all information requested by our RMA department. Failure to provide the requested information in image and video form will result in denial of the RMA request or it will be ignored.

RMA authorizations take up to 72 hours for approval. Once you have provided all the required information and if your RMA request is approved, you will received an email with instructions on where to ship the item(s) back. RMA authorizations are valid for 15 days, that means customers have 15 days to ship the item(s) back after the date the RMA number is issued. Customers are responsible for all shipping charges, including return charges.

Display the RMA number prominently on the outside of the box to avoid delays to your repair.

In the event that a product requires repair after one year from receipt of order, CCTVCameraWorld.com will assist in having items repaired by manufacturer or suitable repair facility if possible. Customer will be charged for cost of repair and handling.

Customer is solely responsible for shipping any returned product(s). Customer agrees to use only reputable carriers (e.g. UPS, USPS, or FedEx) capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product(s) during shipment.

Products sold by CCTVCameraWorld.com are covered by each manufacturer's warranty, service, and support policy (if any). CCTVCameraWorld.com assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. We are not responsible for any data lost in the event of system hardware failure, or any costs incurred for labor for any recover, troubleshooting or installation. CCTVCameraWorld.com does not make any representations or warranties, whether expressed or implied, with respect to any of the products, including without limitation, warranties, merchantability, or appropriateness for a particular purpose, and all such warranties are disclaimed expressly.

We aim at providing the most accurate product information available from manufacturers. Please note that product specifications are subject to change without notice as product improvements are made by manufacturers. CCTVCameraWorld.com is not liable for discrepancies in product specifications or typographical errors posted on our website and actual specifications of the item received. In the event of minor specification discrepancies, such as TV Lines, Lux, and Power specifications, and discrepancy in audio, video, alarm, or power jack types specifications that can be corrected by providing appropriate connectors, requests for refund or exchange will be subject to a restocking fee, no exceptions.


Shipping Damage or Loss

It is possible that products may be damaged or lost during the shipping process. Please open and inspect your package for physical damage immediately before you let the Driver go. Report all physical damage to the Carrier Service Delivery Driver, and have him/her clearly mark the Bill of Lading (packing slip or invoice) before signing. Visible shipping damage must be reported immediately within 24 hours or receiving the shipment. CCTVCameraWorld.com will not be held responsible for any lost or damaged packages/items reported after 72 hours of receiving the package. All requests for returns or replacement resulting as a result of lost or damaged packages/items after 72 hours of delivery will be denied.

For any lost or damaged packages an investigation will need to be done by the shipping carrier. This process may take up to 10 business days. No replacements will be shipped until the investigation to a loss or damage claim is completed by the shipping carrier, and the completion of such an investigation shows the claim to be bonafide.
International orders shipped outside the United States will not be covered against any loss or damage claims.

Sales Tax is only required for orders shipping within New York state. All orders shipping within New York will be charged the applicable sales tax according to your area's tax rate.


Trademarks & Logos

All trademarks and logos used in this site are properties of their respective companies; they are used for demonstration of reproduction capabilities only. We resume no responsibility for determining trademark/logo ownership.


Limitation of Liability

In all circumstances, CCTVCameraWorld.com's maximum liability is limited to the purchase price of the products sold. CCTVCameraWorld.com shall NOT, UNDER ANY CIRCUMSTANCES, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. CCTVCameraWorld.com shall NOT be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of services, loss of business, loss or damage to exemplary damages, whether or not CCTVCameraWorld.com is apprised of the possibility of such claims of damage. We are not responsible for any data lost in the event of system hardware failure. CCTVCameraWorld.com will not be responsible for consequential damage to the system or its components caused by either internal or external equipment, shorted connections or components not installed or obtained from CCTVCameraWorld.com. CCTVCameraWorld.com shall not be liable for damage to painted surfaces due to physical abuse, excessive use, liquids, chemicals spilled upon or inside the components including oxidation or corrosion to components caused by exposure to air or precipitation. The limited warranty also does not cover any losses or damages that may occur as result of: shipping or improper installation or maintenance; misuse, neglect or improper environment; any repair, modification, adjustment, or installation of options/parts by anyone other than our authorized service center, excessive/inadequate electrical power surges or other irregularities.

CCTVCameraWorld.com is solely responsible for the sale of the DVR itself. Due to liability and legal issues, CCTVCameraWorld.com is unable to assist in the areas of networking, firewall and/or anything outside the performance of the actual DVR purchased from CCTVCameraWorld.com. In the event that a DVR is being returned for repair, all Hard Drives run the risk of having their data deleted or re-formatted. All data will be lost. It is advised that all DVR data be backed up before sending in for repair.


Legal Costs

The Customer agrees to pay all invoices within the terms of the sale and further agrees to pay all collection costs and attorney fees necessary to collect past due amounts. All litigation against customers will be pursued under New York State Law; this includes out of state customers. Customer further waives any rights to chargebacks or credit card disputes, and the customer will be held liable for fees we are charged associated with responding to any credit card disputes they file. These fees will be automatically billed to the customer's credit card on file. By making their purchase the customer agrees to these terms, and the customer authorizes such charges to their credit card.


Typographical Errors

Once in a while we may have typographical errors in pricing or specifications as we update our product descriptions. Unfortunately we cannot honor unreal prices that are a result of typographical errors in the description, or errors made in the description of the product itself. All of our DVRs are without hard drives unless the customer selects one. All systems with cameras and DVR DO COME with a hard drive.


International Orders

International orders placed by Customer for delivery of products to countries other than the USA may be subject to International Customs Duties in the receiving country. Payment for all Customs Duties and any other fees is the sole responsibility of the Customer. Delay in delivery of the order to the Customer caused by delay in clearance of the shipment from Customs is not the responsibility of CCTVCameraWorld.com. In the event order is indefinitely delayed by Customs or fails to be cleared by Customs, the Customer shall be liable for the total amount of the order and shall not receive a refund. Customer shall be liable for all shipping fees if order is returned by Customs, and CCTVCameraWorld.com reserves the right to refuse international shipments that are returned and require custom duties/tariffs to be paid. CCTVCameraWorld.com does not control, influence, and is not liable for actions of the International Customs. Customer bears all responsibility for international orders shipped via Postal Mail that are lost or damaged. CCTVCameraWorld.com will not bear any responsibility for lost or damaged international shipments. CCTVCameraWorld.com reserves the right to refuse refunds/exchanges on international orders.

We have the right to update these terms and conditions without notice. By making their purchase online or over the phone, the customer affirms and attests that he/she agrees to these purchase terms.