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Contact CCTV Camera World for Help
Have a question about a camera, recorder, system, compatibility, or need help getting the right replacement? Contact CCTV Camera World with the model numbers of your equipment, order number if you have one, and the question or problem. We can help with any product selection, compatibility, setup, and troubleshooting questions you may have.
How Can We Help?
Product & Sales Questions
Get help choosing cameras, recorders, complete systems, accessories, or compatible replacement equipment.
Technical Support
Get email support for CCTV Camera World products you have already purchased.
Returns & Exchanges
Start an RMA request for a return, exchange, inspection, or warranty-related issue.
One-on-One Paid Assistance
Phone-based troubleshooting, configuration, networking, and hands-on assistance when you want more involved help.
Send Us Your Question
Use the form below for pre-sales questions, compatibility questions, technical support, replacement recommendations, and general product help.
Already purchased from us? Include an order number when possible. If you do not know it, check your account or the order confirmation email.
Need help with equipment purchased somewhere else? We may still be able to help through a third-party product support session.
Before You Submit a Request
A few details can save a lot of back-and-forth. Include as much of the following as you have available:
- An email address that you regularly check. Please also check your spam or junk folder for our reply.
- Your order number if the equipment was purchased from CCTV Camera World.
- The camera, DVR, or NVR model number.
- A clear description of what is happening and any troubleshooting steps you have already tried.
- Pictures, screenshots, or a video of the issue you're experiencing.
What to Expect When You Contact Us
The support form is the best way to reach CCTV Camera World for product questions and technical help during business hours. Depending on the request, we typically respond by email within about 15 minutes to 2 hours during business hours.
Some questions can be answered right away. Others may require us to ask for a model number, order number, picture, network information, or details about how the equipment is connected. If we already have a guide that walks through the solution, we will send that to you so you have the steps right in front of you. If we don't already have a guide or manual for a feature or issue we'll usually make one within a few days of receiving your request.
Free technical support is available by email for products purchased from CCTV Camera World for the life of the item. You’re also welcome to call us to describe the issue and we'll point you in the right direction. Network setup and troubleshooting, hands-on configuration work, third-party equipment integration and troubleshooting, or phone-based troubleshooting require a paid support session.
Business hours: Monday through Friday, 9AM to 5PM Eastern Time. For time-sensitive issues, submitting your request earlier in the business day gives our team more time to work with you before closing.
Please note that paid phone support sessions typically need to be scheduled at least a business day in advance. This helps us make sure a technician is available and ready to assist you as quickly as possible.
When Paid Support Makes Sense
Free email support is quick and helpful for most questions about products purchased from CCTV Camera World. However, paid support sessions are available when:
- you prefer one-on-one phone assistance instead of working through our written and video guides;
- you are not an IT professional and need help configuring equipment on a network;
- the issue involves third-party equipment;
- you want hands-on configuration or troubleshooting help beyond our normal email support.
Returning or Exchanging an Item?
If you need to return, exchange, or send in equipment for inspection, use the RMA request process instead of the general support form. The RMA page explains what information is required for cameras and recorders before the request can be reviewed.
Popular Help Topics
You may be able to solve the issue immediately with one of our setup or troubleshooting guides. These are a few common starting points.
Security Camera Help Center
Browse setup, troubleshooting, networking, camera, DVR, and NVR guides.
Remote Viewing Setup
Set up mobile viewing so you can access a compatible system from your phone.
View Your System From a Computer
Learn how to use compatible Windows or Mac viewing software.
Set Up an IP Camera System
Review the basic steps for connecting and configuring a network camera system.
Not Sure Which Type of Help You Need?
Send us your question through the contact form and explain what you are trying to do. If you have an existing system, include the manufacturer and model number of the recorder and any camera model numbers you have. Our team will help determine the best next steps.