Troubleshooting

Browse topics and product series

When a picture looks wrong or a system misbehaves, start here. These guides cover common image problems, infrared issues (and how to turn IR off), fisheye and panoramic views, encoding settings such as H.264 versus H.265, resolution and frames per second, setting a 4-in-1 camera and getting remote support.

For a wider net, there's a general troubleshooting guide and a list of 20 tips for a trouble-free system.

All Troubleshooting guides

  1. Common Issues with Security Camera Infrared (IR)

    If you’re not familiar with Infrared, it’s what grants CCTV security cameras the ability to see in the dark.  Unlike true “night vision”, Infrared LEDs emit their own source of light instead of using existing sources; these LEDs essentially become a spotlight for your camera.  While this is a magnificent feature to have in a […]
  2. Security Camera System Troubleshooting

    When your security camera system stops working it is one of those events that make you go “Now what?” There’s plenty of stuff in life going wrong and the last thing you need is your camera system to stop working. Fortunately for you, as our customer, the reliability of our systems is barnone. Most of […]
  3. 20 Tips for a Trouble-Free Security Camera System

    Whether you’re setting up a new security camera system or upgrading your existing one, some components require careful handling and regular maintenance to prevent potential issues. Over the years, we’ve seen a variety of avoidable mistakes: from connecting passive Power over Ethernet to a PoE camera, using 24V AC with a 12V DC camera, to […]
  4. Common Image Problems with Security Cameras

    There a lot of things that can go wrong with security cameras.  The most noticeable are going to be problems with the image itself.  The good news is that identifying the problem isn’t as difficult as you may think.  For as many things that can potentially going wrong, each one of those problems presents themselves […]
  5. H.265 vs H.264 Video Encoding Methods

    As we continue to advance video technology to allow for greater detail than ever before, we find that we’re using far more bandwidth and storage space than a decade ago. There is also a limitation to h.264 encoding that does not support 8k. With these factors being known something needed to be done. So work on […]
  6. What is H.265 and when to use it with security cameras?

    When shopping for a security camera system, customers typically don’t give encoding much thought, but it is crucial to know how surveillance cameras and systems record, store, and playback video. Security cameras greatly benefit from improvements in video encoding as new technology is developed. H.265 or HEVC is the latest innovation in video encoding, and […]
  7. How to Get Remote Support for your Security Camera System

    These days, it’s hard to get reliable and skilled service for products bought in stores or online. Most businesses either outsource to other countries or hire low-skilled workers and only provide a few weeks of product training. We hold ourselves to a higher standard by providing support from the United States that is quick and […]
  8. How to View a Fisheye or Panoramic Security Camera

    Fisheye cameras are becoming popular tools to view wide areas of a property without purchasing multiple cameras for the same job. These cameras generally offer a 360 degree or 180 degree view. Fisheye panoramic security cameras are often used for offices, warehouses, or retail stores. Ultra wide angle cameras by CCTV Camera World require our […]
  9. How to set your 4-in-1 Security Camera

    4-in-1 security cameras are mainly wanted for their compatibility. This security camera type can be used in CVBS, HDCVI, AHD, and TVI systems when properly configured. Their ability to accommodate multiple systems is a key reason why 4-in-1 security cameras are sought after and used so frequently. The 4-in-1 security cameras have a toggle switch […]
  10. How to Turn Off Infrared on a Security Camera

    CCTV Camera World’s professional quality security cameras offer a plethora of options that can be set within the camera. Many cameras on the market offer settings to control brightness and contrast, WDR, and image flip, but very few offer the ability to control the day and night settings of the camera. All security cameras with […]
  11. What is frames per second (fps)?

    Standard definition (SD) and High definition (HD) systems that run over coaxial cable have already had their cameras measured by frame rate.  Once we understood what it was, it provided us with a good idea of what kind of capabilities a camera may have.  Network camera, or IP cameras, are measured differently; instead of a […]

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