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Best Internet Security Cameras for Smartphone Remote Viewing

Our security camera systems are capable of more than just monitoring and recording in a closed circuit environment. Technology has moved humanity to a point which we are always connected, so why should your surveillance system be any different. If your system is connected to the internet you can manage it from anywhere using your Apple or Android phone or tablet. You can also access your cameras from a computer using our Windows or Mac software, as well as a web browser including Mozilla Firefox and Internet Explorer. You can configure email notifications on alarms or motion events, set and recall favorite channels, control PTZ functions, playback recorded video, and much more.

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Self Help Center

All products purchased from CCTV Camera World are covered by Free Technical Support for the life of the item. Our knowledgeable staff is here to help with any technical support questions concerning our products. Please fill out the form below and be sure to include your Order Number. If you can't find your Order Number, we require the name of the Person or Company the order was purchased under. Free technical support is available for products purchased from CCTV Camera World.

Our technical support hours are 9am to 5:30pm EST, Monday thru Friday. Harness the power of your smartphone and include pictures of any technical issues you may have a question about. You can also drag and drop images in to the form below.

Our techs will respond usually within 3 hours if submitted during working days (Monday thru Friday). More complicated issues may take longer. Most of the time we already have support material that may address your question(s).

What is Port Forwarding?

Port forwarding is a networking action that redirects a communication request from one address/port number to another while the data attempts to move through a router or firewall. It's used to allow devices on an internal network (i.e. home/business network, intranet) to serve data to devices on the opposite side of the network (i.e. external network, internet), without the data requests being blocked by your router or firewall. Routers are designed to do this to prevent malicious intruders from accessing your information. Therefore, you'll have to create a few rules to allow traffic to your DVR, NVR, or IP Camera. Just make sure you're not using the default passwords if you have it open to the world.

Port Forwarding Prep

In order to forward your ports you will need to prepare for the task. There is some information you will need to gather:

  • Open the Command Prompt by typing cmd into the search bar and press enter
  • Type ipconfig into the command prompt and press enter
  • Take down the information between IPv4 and Default gateway - You may need to scroll up to see it
  • Make sure the DVR NVR or IPC is configured to work with your network
  • Login to the DVR NVR or IPC
  • Navigate to SETTING > NETWORK > TCP/IP
    1. Make sure the radio button for STATIC is selected - when you create the rules for port forwarding they need an address to point the traffic to - if the device receives it's address dynamically assigned using DHCP you will not be able to have a constant pointer to it
    2. Set the address to match your network on the first three octets then a number between 2-253 on the last octet that is outside of the DHCP range on the router - Write this down as your DVR or NVR IP addresses: your IP address at the computer comes up as there are no other devices connected to your network. Your DHCP range starts at 100 and ends at ?? if you'd like to create a static (non-changing) IP outside of the DHCP range you could use any of the addresses available from 2-99 or beyond the number of devices that will be connected to your network at one time. Say
    3. Match the subnet mask and default gateway to the figures you wrote down earlier
    4. Use these values for DNS
    5. Save your changes

Without a Static IP address set on the DVR NVR IPC, port forwarding rules will not work all the time, as the address could be different the next time your router starts, or if the device is removed from the network and reconnects.

How to Forward Your Ports

Unfortunately there is no set standard for how companies design their page navigation within a router or firewall, but the principle is always the same.

  1. Use your web browser to navigate to the device's IP address (default gateway)
  2. Login to the device with your credentials
  3. Navigate to the "Port Forwarding" or "Port Mapping" section of the interface
  4. Create a rule pointing back to the Static IP address of the device for each port

After creating the rules the device will be open to the internet for traffic. If you would like to do it yourself, here is a detailed article that explains the steps required to gather relevant information about your network before configuring your router: Port Forwarding for Your Security DVR and NVR

Once your have gathered information about the ip address scheme of your network, here are some great step by step guides on how to do port forwarding for individual routers: Port Forwarding Help.

You might also visit and find a configuration guide on your router. Here is how:

Follow the instructions there to navigate and input your rules.

Alternatively, if you just can't do it on your own, we do offer Golden Glove Networking Support available for configuration of your router purchased elsewhere. Click on the Remote Support button above to find out more.

IP Camera Help

Looking for information on how to configure the ip camera you purchased to work with any of our network video recorders or tweak settings on your cameras, then you will find the guides below useful. If you don't see a guide for the topic that you are looking for, let us know and we will be glad to add it.

Viewing your network camera

If you're having difficulty accessing your device remotely, and can't finish port forwarding on your own we do offer a remote service to configure you're networking equipment at a reasonable rate of $50 per hour, minimum charge one hour.

Appointments must be scheduled in advance, and may begin no earlier than 10AM and no later than 4PM EST Monday - Friday, sans some government holidays.

Please note - Changing your ISP, changing your router, resetting the router configuration, or changing the IP address of the DVR or NVR will either remove the rules or make them invalid. If any of these actions are taken the configuration will have to be put in place again. It's a good idea to keep a router configuration backup in case your ISP resets its configuration.

Please make sure to have TeamViewer 9 downloaded directly from our website for this appointment. TeamViewer 9 will not allow us to login to a client's computer that has TeamViewer 11 installed. If you do have TeamViewer11 installed, please uninstall the software, then download our version of TeamViewer 9.

Info to have on hand

  • Router Make and Model
  • DVR/NVR IP address
  • Router login credentials - the credentials to enter your routers configuration page (not your wifi login)

Connections to make sure are in place

  • Make sure the DVR is plugged directly into the router via a network cable
  • Make sure the computer is plugged directly into the router via a network cable

Required Download for Remote Support

Why can't I see my cameras through the internet? I have them connected to my network.

Generally network devices such as your router have security features in place. There are tens of thousands of logical ports that network traffic can flow through via the transport layer of the OSI model(layer 4). Its responsible for delivering data to the right application process on the host machine, but it needs to be directed to the host (your DVR/NVR). Therefore, you'll need to forward the correct ports to the device.
Port NumberProtocolDefault IP Address

Will you forward my ports for me? I don't know how.

We have a growing database of port forwarding articles, and instructional guides. We'll do what we can to help you help yourself. If you can't do it after help, or just don't want to we do offer remote networking support at the rate of $50/hr (min 1 hour) to configure your network devices. Appointments must be scheduled ahead of time.

Why won't you configure my network for me for free?

Technical support does not include configuring your network, designing your network, maintaining your network, or troubleshooting your network. Please start with your IT department or managed services provider. If you do not have either, check your local listings for a CompTIA Network+ certified technician. If you lease your modem/router try contacting your ISP to configure the ports for you. We will guide you as best we can as a courtesy, but sometimes having a well versed professional manage your network is better than doing it on your own. We will supply you with all of the necessary information.

I plugged my PoE camera into my router. Why won't it turn on?

Power over Ethernet (PoE) is not a native capability of all routing and switching network devices. If you've ordered a PoE NVR use the ports on the back of the NVR to power the camera. Otherwise, you can use a PoE switch or 12V DC power supply.

I received my NVR, PoE Switch, and IP Cameras yesterday. Today I plugged everything into the switch but the NVR can't find any cameras on my network. What's going on?

Most of our devices come with a default Static IP address of If two or more devices on the same network attempt to use the same IP address, all devices on that network with that IP address will disable network communications. If they are not connected directly to the NVR the IP address will have to be changed:
  1. Disconnect all of the surveillance equipment including the NVR
  2. Connect the PoE Switch to your router
  3. Connect a computer to the same router
  4. Download our IP Config tool here
  5. Connect one camera to the PoE Switch
  6. Follow our guide on configuring IP addresses using the config tool
  7. Repeat steps 5 & 6 until all devices are configured to a new IP address that match the scope of your network

I see that you offer WiFi cameras. Will they work on my existing network?

They will work on your existing network provided that your infrastructure can support what you're trying to accomplish. The WiFi cameras will connect to IEEE 802.11b/g/n. They must be configured to do so with your network.
  • The wireless IP cameras will have to be attached to the network via ethernet cable one at a time and configured to connect to your SSID
  • Your network infrastructure must be able to support the cameras


It's common for customers to want wireless devices. There are factors to consider when deciding on wireless devices, namely throughput capabilities, router processing power, and signal strength. A 2MP or 1080P camera serves two streams of video the main stream and the extra stream. The main stream uses ~5Mbps per camera and the extra stream uses ~1Mbps when set to D1. When you start adding more and more wireless cameras to the mix the figures begin to add up fast. Using a low end router will not give you the throughput to handle several WiFi cameras. Ideally you would use a separate router or a series of se per ate routers on different channels to connect only the cameras to. This router would have a strong processor and be capable of the throughput you're pushing through it. Also it should have a 10/100/1000 or 1000Base-T or Gigabit port to connect a Category 6 cable between the router and the NVR. The signal should be strong at each mounting point to avoid dropping the connection.

You wouldn't purchase a Ferrari that requires 93 octane and fill it with inferior fuel. Then proceed to drive it at 150MPH down a dirt and stone highway because you refuse to pay a toll to drive on the super highway. Then complain that the Ferrari doesn't work because you damaged it by driving like a maniac on the dirt road using 87 octane fuel.

Your website says that I can view my cameras remotely after forwarding the ports. They are forwarded and open. I've had ADSL for 15 years and never ran into trouble accessing emails or anything. I time out trying to connect to the cameras while I'm visiting my family. What gives?

Unfortunately DSL does not offer the broadband services required to connect to you cameras reliably. You'll need to upgrade your internet service to something with faster speeds. Remember that the cameras extra stream is about 1Mbps. Try connecting to only one of them, or even configure the extra stream to be an even lower quality while only connecting to one camera at a time remotely. You will still be recording the main stream. Use an open source speed test to determine your real upload speeds. The further you are from the origin of your DSL service the worse off you are in terms of speed and consistency.

Can the 360° Fisheye Dome Camera 12MP be connected solely via Ethernet?

Yes. All of our ip cameras can be connected to the internet. Just make sure you have the camera connected to network that is connected to the internet, and do appropriate port forwarding so the camera is accessible from the outside world.

I'm trying to find a camera that can handle video and power through one ethernet connection. Can you help me?

Yes. You can handle video power over one connection by making sure you connect the camera to a PoE switch or PoE injector.

How can I use an IP camera located approximately 1000 feet from my home by wiring the camera to my PoE integrated NVR system?

The maximum distance data can travel on an ethernet cable is appx 300 ft. PoE extenders would have to be daisy chained every 300 feet to extend the limitation of the line. In order to do this through conduit you will need extenders that will fit the inside diameter of the piping. At this distance with the number of times the signal is being repeated you would be better off running power in a separate wire. For 1000ft, you will need to run a 12awg cable, which translates to placing a 110V AC socket next to the camera along with extenders on the data line.

Port forwarding isn't working for me. I put the rules in and everything is right. GRC Scan doesn't say they're open. Can you help me?

If you are using multiple devices to route your network, such as multiple routers or a router and a modem there are additional steps you will need to take:
  • Find the IP address of any device in front of the router
  • Access their settings at their IP address
  • Create a DMZ back to the router with the rules in place - or - If your ISP's modem is the device in front of your router, put it into BRIDGE MODE - or - Connect your NVR to the first routing device on your network
  • Create the port forwarding rules on your first routing device

I've expanded my surveillance system by 8 cameras using my existing NVR and 8 cameras. I installed a PoE switch for the other cameras, and found that some locations would be a better fit on the standalone switch than the NVR's integrated PoE switch. I tested for operation an the camera will power on, but I can't find it on my network. What am I doing wrong?

After connecting one of our cameras to one of our NVR's integrated PoE switches some of the default settings are changed to facilitate plug and play connectivity. If a camera is returned to your network you will need to alter the IP address of the camera or the network's scope to view it on your network. The simpler way is the former. You can do this by using our IP Config Tool and following this guide to change the IP address back to the scope of your network. It will be visible after the settings are saved, and the device reboots.

I have a plan to install long range wireless security camera system. I have no knowledge about this. The farthest location to install the wireless camera is about 1200 feet from the place where NVR will be. There is no Wi Fi signal available at the mounting location but there is power. There are no obstructions between our building and the mounting location. How can I accomplish this?

Take a look at our Wireless Setup Guide for Long Range Transmission for a simple install using one of our wireless cameras with built-in transmitter. Also review our article Setting Up Point to Point Access Links for IP Cameras for a more complex install with better reliability.

I ran all of the network cabling myself from the spool I ordered from you. Three of the cameras on this new system are not coming up on the network. Can you help me?

99% of the time this is due to a bad cable. Here are some pointers:
  • Bench test the camera using a known good cable. Usually this is a premade cable that you didn't make yourself.
  • Try different ports on the PoE switch.
  • Using a continuity tester, test the cables you made for continuity. Try replacing the RJ-45 connector on each end.
  • Make sure your cable run is not more than 300 feet. If it is longer than 300ft, you will need a PoE extender.

I paid for you to forward my ports. It worked well for a few months, now I can't view may cameras. What's going on?

If you change your routing device or reset the router to its default state, you will need to forward your ports again. If you have called your ISP for problems with your internet connection, the first thing they do is reset your router which will also erase the port forwarding rules we configured.

It's a good idea to save a config file with the settings in place in case you do need to reset the router to default. We provide a service if you don't want to do configure your router yourself at the rate of $50/hr. Appointments must be scheduled ahead of time. A fee is assessed each time remote networking support is needed.