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CCTV Camera World Knowledge Base

  • Using Google Chrome To Remote View Your Security Cameras

    Traditionally viewing your security cameras over the web has required the use of ActiveX controls in Internet Explorer (IE). This can be hard to do since many ActiveX controls are unsigned and trigger a lot of error messages in IE. It is also very difficult for the layman to figure out how to enable ActiveX controls correctly to view their security cameras or security video recorder from their web browser. Another reason for having another browser based option to view your camera system is the fact that IE will soon be discontinued by Microsoft. Continue reading

  • Checking Hard Drive For Errors In Your DVR Or NVR

    It is expected that hard drives inside a DVR or NVR recorder may fail. Hard drives having moving parts inside that can fail. There is no knowing how soon a drive may fail, as it all depends on build quality for the production run from the hard drive manufacturer, the temperature your security video recorder is running at, and whether any vibrations may be impacting the drive. Whatever the reason may be, it is a good idea to run a health check on your DVR's hard drive.
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  • Wireless Security Camera Systems Are Easy To Setup

    If you've been considering purchasing wireless cameras and are wondering how hard it is to configure a wireless security camera system then you need to watch this video we made. Up till now wireless security cameras have been riddled with issues. Up till 2012, the only kind of wireless security cameras available were those that used RF signals to transmit the video signal. Although RF signal is great for transmission of real time video (instantaneous transmission of action without delay), the signal is highly susceptible to interference from other wireless signals of the same frequency or from EMF transmitted by high power lines. Most importantly, RF wireless signals cannot traverse any obstructions whatsoever without significant degradation in video quality. Continue reading

  • How To Change The IP Address For Your IP Camera Using A Mac

    Although most surveillance equipment configuration tools tend to be Windows based, we are proud to introduce two IP configuration tools that allow you to find our IP cameras, NVRs, and DVRs on your local network, and change their IP address at the click of a button. These "IP Config Tools" make it easier to deploy multiple cameras, and recorders for the advanced user. Please watch the videos below to use each of these programs. Depending on your version of Mac OS, one of these tools will work better than the other. Continue reading

  • How to Setup Email Alerts Using An Office 365 Email Account

    All of the DVR and NVR video recorders offered by CCTV Camera World have the ability to send motion and alarm alerts. These can include emails alerts with or without a snapshot of the incident. You can send alerts based on motion detection, hard disk failure, or even camera loss. Integration of your email account and configuring email alerts can be challenging for the user unfamiliar with how email servers work. In this guide we demonstrate how to setup you Office 365 email account with our security video recorders using the web service menu. Depending on the model and year of manufacture of your DVR, the menu may not be identical, but this guide should still be easy enough to follow. Continue reading

  • How to Change the Name of an IP Camera on SmartPSS

    Sometimes setting changes on your IP cameras and NVR may not propagate over to SmartPSS easily. Using a computer with SmartPSS, an IP Camera, and a NVR with each device attached to the LAN we made some camera settings changes. We found that changing the name of an IP Camera via its web interface will not propagate the name change to the SmartPSS Device Pool. However, if we force SmartPSS to look in the right spot, those name changes will come through. Take a look at this quick video to see how to change the name of your IP camera in SmartPSS to match the names on the Camera and NVR.
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  • Configuring IP Cameras on a Network

    Connecting IP cameras to an existing network is a tricky task for first timers. You'll have to understand a few principles to really be efficient at setting up your new IP camera system. Continue reading

  • How to Change Encoding Resolution of your Security Cameras

    Sometimes it makes sense to down-convert the image of your IP security camera to a lesser resolution than it's built to cap out at. The camera will have less work to do when encoding video. The data stream will be a smaller size eating up less bandwidth. The NVR will better be able to handle the encoding as well. You'll be the beneficiary of more available storage time with the same storage device. With higher resolution cameras you'll be able to record at a higher frame rate after lowering the resolution making the video more fluid. Continue reading

  • Over Decode Ability Explained for NVRs

    If you've ever gotten the message "Over Decode Ability" on your NVR's monitor and wondered why it's there, then you're not alone. The majority of folks that see this have a system comprised of 4MP security cameras or 4k security cameras. Let's go ahead and define it:

    Over Decode Ability - The maximum processor time is being used to convert video to a usable form and deliver it to your monitor. No additional streams can be displayed.

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  • Recording Security Camera to an SD Card

    Some of our IP security cameras have a microSD slot as a secondary storage method to record video. This is an economical way to keep backup video recordings in case the NVR is stolen during a home invasion. Getting the backup video recording operational requires little setup within the camera's web interface, so make sure to have a way to power the camera besides a NVR with built-in PoE. The easiest route is to use a PoE injector as we'll describe later in this article.
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  • NVR DVR Password Reset Instructions

    Finding that you've forgotten the password to login to your DVR or NVR can be frustrating. If you've attempted to log in with the wrong password more than three times you account will be locked for 45 minutes, not allowing you to enter another password. These are security devices. They have a locking feature to prevent unauthorized users from accessing your storage or settings. Continue reading

  • How To View Multiple DVRs and NVRs From One Location

    If you have more than one location where you have deployed one of our security DVRs or NVRs then you are probably wondering how you can view each security camera recorder through one interface. For that we have our Smart PSS program available to our customers in both Windows and Mac version. Using this Central Management Software you can perform a variety of functions, including viewing, playback, and download. Continue reading

  • How To Change The IP Address On Your IP Camera for Use With A PoE NVR

    If you are setting up a new system composed of our PoE Cameras and a PoE NVR, you may encounter difficulty with a camera not connecting to the NVR automatically. The first step in troubleshooting the camera is to make sure that the camera is actually booting up and identifiable on a network. This is done by connecting the camera to a network other than that of the internal PoE switch on the PoE NVR. You can use a 12V DC 1amp power adaptor to provide power to the camera, and connect the camera to your router. Using your Windows PC and our IP config tool you can find the camera on your network as shown in the video in this guide. Continue reading

  • Using the Motorized Zoom on your Security Cameras

    We carry several security cameras with motorized zoom lenses that allow control of the optical zoom lens at the touch of a button from the recorder, SmartPSS or mobile app. You can control the zoom and focus of the camera when you are watching the camera in live view and adjust the camera's field of view according to your preferences. In 2015, motorized zoom security cameras became very popular and are slowly replacing manual varifocal lenses because of the added convenience of not having to climb a ladder to adjust the zoom and focus on the camera. Once your purchase your camera you will most likely wonder how to use your motorized zoom camera. This guide will show you how. Continue reading

  • Free DDNS Setup for IP Cameras and NVR DVR Recorders

    So you're having trouble viewing your security camera system remotely, and you've already read our articles on forwarding your ports. Unless you pay your ISP (Internet Service Provider) for a static IP address you will need to set up Dynamic DNS (DDNS) in order to access your home network remotely. This article will explain what DDNS is, how to get free DDNS service, and configure it on your security cameras and security DVR recorders purchased from CCTV Camera World. That's right, you can even create DDNS entries on our IP Cameras. Continue reading

  • Using Pro Series IP Cameras with an NVR

    Configuring one of the CCTV Camera World Pro Series IP cameras for use with an external PoE Swtich rather than an integrated PoE NVR is the same for the most part as the steps discussed in the previous article Configuring ONVIF IP Cameras For Use With A PoE NVR. If you haven't set time, enabled audio (if needed), enabled motion detection (if needed), or configured video settings (optional) follow this link to work through Step 1 thru 7. When you're done follow the step outlined below for configuring network settings for this ONVIF compatible IP camera to work with your network switch or external PoE switch. Continue reading

  • Using Firefox With Your Network Security Cameras and Systems

    Accessing the web service on one of our DVR's, NVR's or IP cameras requires that you use a compatible browser. Attempting to log in remotely to one or all of these devices with an incompatible browser will produce unpredictable errors. What is a compatible browser? A compatible browser is one that can use ActiveX controls. Therefore, you must use one of the following two browsers:

    • Internet Explorer 11
    • Mozilla Firefox

    Given that ActiveX is a proprietary Microsoft technology it is best to use IE 11, but if you are unable to use it due to whatever reasons, Firefox is good as a backup. Here we'll go over the necessary steps to get the ActiveX controls working for the Web Service on your surveillance cameras.

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  • Security Camera Color Night Vision: Setting Day & Night Mode

    Certain elements such as the mercury from a security light can damage the internal components of a security camera. If it's mounted too close and causes damage, and you're lucky enough to not brick the entire camera, you might be left with damage to the ambient light sensor and the inability to automatically switch between day and night mode on the camera (color and b/w). If this is the issue you're having with an IP camera, unfortunately, this damage is not covered by your warranty, but there is a workaround. This workaround is the same video optimization method used to set your night vision ip camera into color mode at night.

    Our IP cameras can be set to a schedule for day and night mode, meaning you can control the hours of the day the camera will be in color or black and white mode. It's a little involved, but when you're finished you'll no longer have to worry about day/night switching and you'll save money on purchasing a new camera. Continue reading

  • Configuring ONVIF IP Cameras For Use With A PoE NVR

    As with all security cameras, before installing the Avalonix Pro Series IP Camera we suggest bench testing the camera before installation and configuring it for use on your network with your NVR or the internal network of a PoE NVR. There are a few settings that need to be configured on this ONVIF compatible IP camera using its web interface before connecting the camera to a NVR. This article will guide you through the necessary changes that need to be made to the camera's configuration in order to function with our PoE or non-PoE NVR. We will also cover a few other features that the Pro Series camera offers. Continue reading

  • IP Camera Repair: Pigtail Replacement on a Dome Security Camera

    This guide will show you how to replace the pigtail on a Dome IP Camera. Damaging the pigtail can be pretty frustrating. When you purchased your IP camera you wanted a good quality product, and you spent $100 or more on it. Generally, these issues come from installation mishaps, not sealing the RJ-45 connector at the end of the pigtail and leaving it exposed to the elements, or falling victim to vandals. The out of pocket expense to replace the camera can be pretty pricey. Luckily, we have a solution for you. It involves some work on your end and a little bit of time, but potentially saving hundreds of dollars by replacing a part vs. the whole camera is something that we think most people can get on board with. Continue reading

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