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DVR NVR Help

  • How to Reset Your NVR or DVR

    Sometimes a single configuration can mess with your entire surveillance system's functionality. Zeroing down the exact cause can be very time-consuming. If you have a misconfigured NVR or DVR recorder and want to correct it, but don't know what setting is the culprit, you can use the "DEFAULT" feature to reset the digital video recorder back to factory settings. Continue reading

  • How to change the order of IP cameras connected to your NVR

    Want to change the order of PoE IP cameras connected to your PoE NVR, then this is a must watch video for the quick trick needed to reset the camera settings on the NVR. First, make sure you connect the cameras to the numbered PoE ports on the back of your NVR recorder. Disregard the on-screen order of the cameras even if they are connected to the numbered ports in the order you want them to appear in. You have to reset the NVR's camera settings Continue reading

  • DDNS Setup using NO-IP and your Computer

    So you’re having trouble viewing your surveillance system remotely, and you’ve already read our articles on forwarding your ports. Unless you pay your internet service provider for a static IP address you will need to set up Dynamic DNS (DDNS) in order to access your home network remotely. This article will explain what is DDNS, how to get free DDNS service, and configure it on you security cameras and DVR recorders purchased from CCTV Camera World. Continue reading

  • How to Secure an IP Camera System from Hacking

    Security systems are jumping aboard the technology train. Therefore, configuring these systems are starting to get more difficult. Keeping your IP camera system safe from accidental or malicious misconfiguration might seem like a large headache. There are a few layers of protection you can take to make sure no one can access something they aren’t supposed to. The last thing you want after installing your system is to have it ravaged by someone on the back-end rendering it useless. Continue reading

  • Security DVR and NVR Email Alert Setup Guide

    All of the DVR and NVR video recorders offered by CCTV Camera World have video based motion detection and email alert notifications as standard features. Although setting up motion detection based video recording is easy, integration of your email account and configuring email alerts can be challenging for the user unfamiliar with our DVR interface. In the guide below, we demonstrate how to setup email notification in your Surveillance DVR using the web service menu. Depending on the model and year of manufacture of your DVR, the menu may not be identical, but this guide should still be easy enough to follow. Continue reading

  • iPhone iPad App for Remote Viewing your Security Cameras

    Remote viewing your security cameras is a standard feature of all of our surveillance camera systems either they be analog, hdcvi, or ip based camera systems. All of our equipment meets our stringent testing criteria and is compatible with our remote viewing software SmartPSS for the PC, and our IPTECNO PEGASO app available on the iOS and Android platform. Both, the PC software or the remote view apps for your smartphone and tablet offer the convenience of viewing your security camera system from anywhere in the world as long as your system is connected to broadband internet. If you are wondering what the remote viewing capabilities are for security systems sold by CCTV Camera World, then we suggest you watch the brief demo video below: Continue reading

  • Motion Detection Recording Setup for Security Camera DVRs

    This article will take you step by step through the process of enabling motion activated recording in your DVR or NVR recorder that you have purchased from CCTV Camera World. This is a very straightforward and simple process that should be very similar regardless of your unit and firmware. When you have your cameras set to motion detection, they will only record video when they are triggered by a motion occurrence. Enabling motion will save you immensely on hard drive storage space and enable you to fast froward video playback to when motion events occur. Continue reading

  • How to Enable Audio Recording and Streaming on your DVR

    Audio recording and streaming capabilities are a standard part of almost all of the security camera DVRs that we sell. For the analog CCTV camera DVR and the HDCVI DVR it is necessary to enable audio recording through the user interface, whereas for IP cameras with built-in mic the NVR auto detects the presence of an audio stream.

    The quick guide below demonstrates how to enable audio recording and streaming on your DVR. Continue reading

  • How to setup a recording schedule on your NVR or DVR

    Our DVRs and NVRs offer a variety of recording options. You can configure recording schedules based on the following methods: 1) calendar based, 2) motion activation based, or 3) alarm based. These schedules can be set individually for each camera, or copied to several or all cameras. You can configure recording schedules in several ways. Continue reading

  • How to Backup Video from your DVR or NVR

    Video backup to a USB flash drive is very easy from any of our DVR recorders or NVR recorders. Simply format a USB flash drive using the FAT or FAT32 file system and insert it in to the front USB 2.0 port on your DVR. Then follow the steps demonstrated in the video below Continue reading

  • How to connect an IP Camera to NVR or Tribrid DVR

    IP cameras are sophisticated pieces of technology that have many features that other security cameras do not have. IP cameras at this point have the capability to surpass modern HD cameras in visual resolution and clarity once you start getting into the higher end models. There are many reasons to choose to go IP, but the improved visual capabilities are one of the most substantial qualities setting IP cameras above the rest.

    Videos demonstrating this process can be found at the bottom of the article or by clicking here. If you have a black or dark gray interface that does not match the pictures below then check out the video for that interface by clicking here.

    Before connecting your IP cameras to an NVR you will need to perform a few steps before connecting a camera. These steps are necessary before following the videos on how to add IP cameras to an NVR.

    Get a PoE Switch

    1. You need to have a PoE switch that is 802.3af/at compliant to power your IP cameras.

    2. Connect the PoE switch to your router to make sure it is on the network.

    3. You need to connect the NVR to one of the ports on the switch. You can also connect the NVR and switch directly to the router if you have a home or small office network. If your PoE switch has multiple uplink ports (non-POE), we suggest connecting the NVR to one of the uplink ports.

    4. If you have lights on your switch, make sure lights for the corresponding ports you just connected are lit. That means those devices are in fact connected and you have good cabling.

    Configure NVR to your network

    1. Configure the NVR to an IP address that is compatible with your network. If you don't know how to do that, you can follow our guide on how to connect security cameras to the internet to learn simple networking concepts to properly deploy a NVR or camera on a network.It is important to configure networked devices to proper IP addresses based on your local network (LAN) for them to communicate to each other.

    2. We suggest changing the IP address of the recorder to something other than the default 192.168.1.108 so there is no conflict with any new IP cameras you purchase from us. All devices we carry come with a default factory address of 192.168.1.108.

    Configure cameras to your network

    1. Connect your IP cameras to the PoE switch and configure them to an IP address that is compatible with your LAN.

    2. Our guide on how to connect security cameras to the internet also explains how to change the IP address on our IP cameras. We have an IP config tool that you can download on your PC to change IP addresses on cameras quickly. You can also watch a video on how to use the config tool to learn how to find your IP camera on the network.

    All newer cameras with firmware from 2018 and onward have security built into the camera that requires initialization before making any configuration changes to the camera including the IP address. In order to set the password and password recovery email address you must login to the web interface of the camera.

    How to Initialize an IP Camera Using Web Service






    Add Cameras to NVR over the network

    1. When you have configured the recorder and the cameras on the same network, you can add IP cameras compatible with the Private protocol to the recorder by following the steps below.If you are trying to connect to a camera using the ONVIF protocol, the information you enter for the camera varies. We have several guides about how to add ONVIF cameras to security camera recorders after you have them on the same network as the recorder.

    2. Make sure your recorder supports the make and model of the IP cameras you intend to use. Depending on the model of the NVR, it could support 2, 8, or more IP cameras. To know the number of network cameras supported by your recorder, be sure to check the specifications of the unit from its product description page.

    3. In addition to confirming the number of IP cameras supported, it is important to check the resolution of the camera and compare with what your NVR can support, as not all recorders can support 4K security cameras or 12MP cameras. If the native resolution of your camera is higher than what is supported by your recorder, you can access the web interface of your IP camera and reduce its resolution.

    Step 1) Navigate to Main Menu

    First, using the mouse connected to the unit, go to the main screen of your NVR showing live feeds when you power it on. Right click anywhere on the screen and go to the bottom of the list and select Main Menu to view the menu options.

    Click Main Menu

    Step 2) Select Camera

    From the Main Menu select the Camera option on the third row as shown in the image below.

    settings, camera selection

    Step 3) Select Remote and use IP Search

    Select the Remote subcategory to the left to bring up the menu we need.

    Click on the IP Search button to see all compatible IP cameras on the network. Our cameras use port 37777 as the native protocol port to communicate with our NVRs. There is no reason to change the port numbers on the cameras.

    Clicking ip search

    Step 4) Select camera you would like to add

    Find the IP address for the camera you wish to add and click on the checkbox at the beginning of the line item.

    choose the IP address you want

    Step 5) Click Add

    Click the Add button to add the camera to the recorder. If you have not set a custom password on the camera, it should connect successfully.

    add to NVR

    Step 6) Check for Status

    Once added, you should see the newly added camera in the section labeled "Added Devices." Make sure the status light next to the camera is green showing it is functional.

    status light must be green

    Step 7) Selecting OK to save settings

    Click Apply and OK to save all settings. The camera should be visible on the live camera grid on your recorder.

    click ok to save

    You can also watch a video showing how to do the steps below:

    How to Add Avalonix IP Cameras to NVR or DVR






    How to Connect ONVIF IP Cameras to an Avalonix DVR/NVR






    If you are looking for how to add IP cameras to the dark gray or black interface then these videos will help guide you on that process.

    How to add Avalonix IP cameras to an NVR






    How to add ONVIF IP cameras to an Avalonix NVR






    Troubleshooting

    If you are still having a problem, than it's necessary to check the IP addresses of both camera and recorder. If they are the same, then the camera will not appear.

    If the live stream cuts out or does not connect to the system correctly, this is an indication that you might be using an IP cam with higher resolution than can be supported on your recorder. Refer to the specifications for both the recorder and IP camera to see where the problem lies. As mentioned before, you can lower the resolution of the camera using its web interface if it is higher resolution than the max supported by the recorder.

  • Brand Name IP Camera Compatibility List

    We are frequently asked by customer migrating their existing network camera systems to our NVRs whether their IP security cameras would be compatible with our video recorders. After extensive research, we have compiled the list below. It applies to CCTV Camera World NVRs, Hybrid NVRs, and Tribrid DVRs. If you don't see your camera on this list, we suggest you check with the manufacturer whether it is ONVIF compatible. IP cameras that are ONVIF 2.0 or higher tend to be easy to connect to our NVRs since our recorders are ONVIF 2.0 and higher. Continue reading

  • Smart PSS Monitoring Software Guide

    Smart PSS is a computer software that will allow you to access your DVR with a multitude of functionalities. To be able to access your live video feeds, stored video, and download recorded video brings a whole new element of security. To new users, this program may seem intimidating to master. We assure you that it is not. To make things simpler, we have made several videos tutorials showing you the different functions of this program. Continue reading

  • Changing The Resolution On Your DVR

    One question that comes up frequently with any DVR is, “What do I do when my DVR isn't displaying any video through my monitor?” Most of the time the answer is as simple as adjusting the resolution on the DVR itself to a resolution that is compatible with your chosen monitor. Please note that these instructions are for people who have no image displaying on their screen at all and not just the individual screens for each camera. Continue reading

  • DVR & NVR: Adding or Removing a Hard Drive

    As time goes on, users of CCTV security camera systems may find that they want to add extra hard drives to their DVR, or possibly need to replace hard drives that are no longer functioning. Whether it's to add storage capacity or make repairs, not all of us are familiar with how to make these things happen.

    *The instructions below are general due to the fact that there are several different models of DVRs and NVRs. The process of adding or removing hard drives will vary slightly depending on which model you own.

    Continue reading

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